Keep Safe – How to identify a Genuine Green Doctor

Unfortunately, people do sometimes fall victim to scams, where someone may pretend to be from a trusted organisation to gain access to your home, ask for money or sell you services you do not need. It is important to stay vigilant and know what to look out for. Green Doctor is a free energy advice service delivered by Groundwork London, a registered charity.

To help you identify whether someone genuinely represents our Green Doctor service, please remember:

• Green Doctors will never ask you for money or payment.
• Green Doctor staff carry identification and wear branded uniform.
• We do not offer or carry out building or home improvement work, such as loft insulation or the installation of solar panels.
• If you are contacted by someone claiming to be a Green Doctor and are unsure whether they are genuine, please call us on 0800 233 5255 to confirm their identity.

If you are ever unsure, please check with us before allowing someone into your home or agreeing to any work Our Green Doctors provide free, impartial energy advice and practical support to help you stay warm, save energy and reduce your household bills.