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If you use British Sign Language (BSL), we can provide free energy-saving advice via video call with a BSL interpreter.
Language interpreters for non-English speakers are also available.
What can we do for you?
For 15 years we’ve been helping residents stay well and warm at home, and save money on their household bills. These are some of the ways we can support you when you sign up for a free phone consultation:
- Help switching your energy tariff to a better deal
- Advice on reducing energy use at home
- Supporting with accessing the Warm Homes Discount or Priority Services Register
- Support with applications for energy or water debt relief
- Referring you for the installation of larger measures if needed
- Referring you to other support organisations within your community if needed
- Delivering small efficiency measures, such as LED lightbulbs
Visit our advice page for more details of how we can help you if you are struggling with your energy bills.
REGISTER FOR YOUR CONSULTATION
Phone Consultation FAQs
What support can the Green Doctor offer on the phone?
The Green Doctor will be able to offer you advice on how to save energy around your home. Much like with a home visit, the Green Doctor will offer advice on a room by room basis and will identify where you might be able to save money and energy.
How long will the call last?
The call will last between 45 – 60 minutes, depending on your particular energy needs.
What is the difference between a home visit and a telephone consultation?
The Green Doctor will not be able to install small measures in your home, however we will note down what you would like to receive and will do our best to deliver these to you at a later dat for you to self install.
How should I prepare for the telephone consultation?
To help us give you the best advice, please have your energy bills to hand. During the consultation, we will also ask you some questions about the age of your boiler and if any repairs in the home are required. Don’t worry if you don’t have all the information to hand, as you can always share this information with us at a later date where possible.
Can a Green Doctor still help me switch tariff?
The Green Doctor will be able to give you advice on your bills and what tariff might be best for you. Please have your utility bills to hand when you receive your call so that the Green Doctor can ask questions about what you are being charged.
Can I still get advice on my gas, electricity or water arrears?
Yes, the Green Doctor will be able to advise you on support available for any energy or water debt that you may have. Where possible, the Green Doctor will be able to fill out a form and, with your consent, apply directly on your behalf for a grant.
Will I be charged for this service?
No, both the home visits and telephone consultations are absolutely free. We receive funding from local authorities and housing associations to support this service, so it won’t cost you a penny.
If I do receive my energy efficiency measures at a later date, who will be dropping them off at my house?
Our friendly team of Green Doctors are trained Energy advisors who provide advice on energy saving, energy bills, and heating systems. A Green Doctor will drop off the energy efficiency measures to your home via a contact-free delivery. They will ring you beforehand to let you know they are on their way. All Green Doctors carry an ID badge which they will show you on arrival.
I have arranged a telephone consultation but it isn’t a convenient time any more. Can I change it?
We have lots of residents waiting for a Green Doctor consultation. If you need to cancel or reschedule your appointment, we kindly ask that you contact us at least 24 hours in advance so we have time to book an appointment with another resident.
To reschedule, give us a call on 0300 3653 005 or email GreenDoctorsLDN@groundwork.org.uk.
I think the Green Doctor service would be useful to my friend / relative. How can I refer them?
You can refer someone by passing us their contact details (please let them know we will ring!) or they can contact us. Please bear in mind our eligibility criteria when you refer people.
Do you run online events & training?
Yes we do run events and training.
Please get in contact about how we can run an online training or advice event for you or your clients. Call us on 0300 365 3005 or email GreenDoctorsLDN@groundwork.org.uk
Visit our training page for the latest online webinars and training events
Who is eligible?
Residents who have disabilities or long-term health conditions.
Residents who are pregnant.
Residents with children under 10 years.
Residents who have low income (below £ 16,190).
Residents with energy costs that are more than 10% of household income.
Residents on benefits.
Residents who have recently lost their job or income.